Alberto Demo
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Recent activity by Alberto Demo-
What is your Return Policy?
Returns are accepted within 30 days from the shipped date. Your Return Form and Invoice provide a postmarked date that specifies the last day you have to return your merchandise by mail. Return lim...
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When will my return be processed?
If you return to a store or return by mail and select Original Form of Payment or Gift Credits, we will begin processing your return as soon as it is delivered to our warehouse. You will receive...
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Root Cause #1
ITIL doesn’t define “root cause” in any useful way. The official ITIL definition is “the underlying or original cause of an Incident or Problem” (ITIL v3 glossary). CMMI is more helpful: “A root ca...
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Workarounds #1
Workarounds are temporary solutions aimed at reducing or eliminating the impact of Known Errors (and thus Problems) for which a full resolution is not yet available.
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Known Error #1
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...